Customer Support Representative

Culligan 294VA • Gloucester, VA

6d

About The Position

Culligan Water is seeking an experienced customer relations professional to work directly with customers on orders, problem resolution, and related needs. The role requires someone who is detail-oriented and organized, with strong interpersonal and communication skills. The representative provides customer support and sales assistance, processes orders, manages customer accounts, and coordinates service and delivery schedules with the service and operations team. The role also contacts customers to arrange additional services or discuss maintenance plans and refers unresolved grievances to designated departments for further investigation.

This location is independently owned and operated. Applications go directly to the location owner, and hiring decisions are made by the location’s management.

Compensation: $16.00–$20.00 per hour.

Requirements

• High school diploma or GED.
• At least two years of customer service experience.
• Strong time management and project management skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Excellent written and verbal communication skills.
• Detail-oriented and organized, with strong interpersonal skills.

Responsibilities

• Solve customer problems, process orders, and help manage customer accounts.
• Provide proactive sales support by developing close relationships with customers.
• Schedule service and delivery orders.
• Coordinate schedules with the service and operations team.
• Contact customers to schedule additional services or offer maintenance plans.
• Refer unresolved customer grievances to designated departments for further investigation.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company match
• Vacation and paid time off
• Company-paid training
• Employee discounts for Culligan in-home products
• Eligibility for annual recognition and training meetings or events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED