Customer Support Representative

Evans Transportation Services LLC • Delafield, WI

6h • Onsite

About The Position

Under the direction of the Director of Operations, this role will be responsible for assisting Operations in day-to-day order entry, account support, and helping set up and train users within Evans’ transportation management system (TMS). To complete their objective successfully, Evans’ Customer Support Team audits customer-entered orders for completion and accuracy, procures and corrects missing and incorrect order information, obtains delivery status updates from carriers, and cordially communicates order information to customers.

Requirements

• Exceptional customer service skills.
• High level of organizational and multi-tasking skills.
• Ability to problem solve on the spot.
• Attention to detail and accuracy.
• Team-oriented.
• Self-motivated, dedicated, and enthusiastic.
• Ability to read, write, type, and speak English fluently.
• Experience with Microsoft Office, especially Outlook.
• Ability and willingness to learn new software.

Nice To Haves

• Bachelor’s degree preferred.
• Previous experience with shipping/trucking carriers preferred.

Responsibilities

• LTL and TL order entry/ validation
• Invoice Entry
• Communicate with carriers to obtain pickup/ delivery updates via carrier websites, email, and phone.
• Communicate delivery updates to customers via Evans’ transportation management system (TMS), email, and phone.
• Communicate information needed to mitigate delivery issues with Evans’ Operations Team.
• Maintain the highest level of customer service even when under pressure.
• Perform all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed