Customer Support Representative

United Allergy Services • Remote-TX, TX

6d • Remote

About The Position

United Allergy Services is seeking a customer-focused professional to support physician practices and help ensure an excellent experience for customers and patients. In this remote role, you will build lasting customer relationships, resolve account and service issues, coordinate with internal teams, and help customers follow processes and best practices that lead to successful outcomes.

Requirements

• High school diploma with at least two years of experience in customer or patient support.
• At least two years of experience in patient scheduling or billing in a high-volume healthcare office, clinical operations within an allergy center, or payer relations.
• Experience managing and resolving issues in a high-touch customer service environment, both in person and by phone.
• Strong communication and presentation skills, sound problem-solving ability, and the capacity to multitask, prioritize, and manage time effectively.
• Proficiency with Microsoft Office and database software.
• Experience with Microsoft Excel, Word, Outlook, and Salesforce is required.
• Ability to type at least 30 words per minute.

Nice To Haves

• Bachelor’s degree preferred.
• Experience in two or more of the following areas: patient scheduling or billing in a high-volume healthcare office, clinical operations within an allergy center, or payer relations.
• Experience meeting or exceeding quotas and performance metrics is preferred.

Responsibilities

• Develop key relationships with existing customers through frequent inbound and outbound calls, emails, and ongoing support.
• Build productive customer relationships that support long-term business needs and retention.
• Respond promptly to customer issues, including tier-one clinical questions, order fulfillment, invoice inquiries, payment allocation, claims or denials, and general service requests.
• Support timely invoice payments and collections across an assigned portfolio of accounts.
• Lead and participate in customer conference calls to strengthen relationships, provide education, and achieve desired outcomes.
• Educate customers on process guidance and best practices to improve outcomes, retention, and account success.
• Collaborate with teams across United Allergy Services to address customer concerns and see each issue through resolution.
• Comply with all applicable legal, regulatory, and company policy requirements.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED