Customer Support Representative
HelloGov AI•Miami, FL
About The Position
HelloGov AI is a Miami-based govtech company that uses artificial intelligence to streamline government-service processes, including passports, travel visas, and vehicle registration. The company operates a marketplace of trusted couriers and aims to make customer experiences seamless. The Customer Support Representative handles direct outbound calls from customers seeking assistance with government-service applications. This high-volume, customer-centric role involves approximately 200 calls per day and requires providing clear, efficient, concierge-level support.
Requirements
- At least 1 year of experience delivering exceptional customer service in a fast-paced environment.
- Proven de-escalation skills and ability to manage high call volume.
- Strong verbal communication and problem-solving ability.
- Experience with CRM or customer-facing tools; training is provided.
- Highly organized, punctual, and self-directed.
- Positive, team-oriented attitude with a results-driven mindset.
- Must be legally authorized to work in the United States; a background check is required.
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Make approximately 200 direct outbound calls daily to customers.
- Guide customers through passport applications.
- De-escalate customer concerns professionally and efficiently.
- Drive customer retention and prevent cancellations or refunds.
- Provide customer feedback to improve services and processes.
Benefits
- $50,000 per year.
- Parking pass provided.
- Complimentary breakfast and snacks.
- Aetna medical, vision, dental, and life insurance.
- 10 PTO days plus most federal holidays.
- Growth opportunities within a fast-scaling startup.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
