Customer Support Representative
Iconma Portal•Johnston, IA
•Onsite
About The Position
Our client, an Agriculture Products organization, is hiring multiple Customer Support Representatives for its Johnston, Iowa location. The role provides front-line technical support, information, and solutions to customers with product-related inquiries, issues, and concerns, with the goal of optimizing customer satisfaction and retention. Representatives provide phone support and effectively document each customer interaction.
Requirements
- At least 6 months of customer service or support experience.
- Skills in interpersonal communication, negotiation, and conflict resolution.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office products.
- High comfort level and experience with consumer software applications.
- Strong computer, research, and troubleshooting skills.
- High school diploma or equivalent.
Nice To Haves
- Knowledge of agriculture, turf (mowers), and utility vehicles.
- Prior work experience in agriculture or technology dealer channels.
- Bachelor’s degree in agriculture, business, communications, engineering, IT, or a similar discipline.
Responsibilities
- Provide front-line technical support, information, and solutions for customer product-related inquiries, issues, and concerns.
- Provide customer support by phone.
- Effectively document each customer interaction.
- Help optimize customer satisfaction and retention.
Benefits
- Health benefits
- Referral program
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
