Customer Support Representative

iClassPro Inc•Longview, TX

14h

About The Position

Start a New Career! Great Pay Plus Bonus Potential! Join the Team Behind the World’s Leading Class Management Software! Are you passionate about helping people and creating exceptional customer experiences? iClassPro is looking for an enthusiastic and solutions-driven Customer Support Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing timely assistance, resolving inquiries, and ensuring a positive experience as a key part in shaping how customers feel about our brand. If you’re a strong communicator who thrives in a fast-paced environment and loves turning challenges into positive outcomes, we’d love to hear from you.

Requirements

A genuine passion for delivering outstanding customer service
2+ years of experience in a customer support role
Excellent verbal and written communication skills
Strong problem-solving abilities, especially in technical situations
Ability to stay calm, empathetic, and professional under pressure
Great attention to detail and solid organizational skills

Nice To Haves

Experience using CRM or help desk platforms (a plus)
Flexibility to work some Saturdays within a scheduled rotation

Responsibilities

Responding to customer inquiries via phone, email, and live chat in a friendly and timely manner
Troubleshooting issues and guiding customers through product features and solutions
Resolving concerns efficiently while ensuring customer satisfaction
Collaborating with internal teams to tackle more complex support cases
Accurately documenting customer interactions and maintaining detailed records