Customer Support Representative

Central Lake Armor Express Inc•Eden, NC

14h•$18 - $19•Onsite

About The Position

Armor Express is one of the largest suppliers of soft and hard armor protective solutions to America’s Heroes. Our passion for producing the most innovative armor systems is made possible by the commitment of every Armor Express employee, many of whom have spent their lives serving our country. Now is an exciting time to join our team - a team dedicated to saving lives!!!

Requirements

At least three (3) years Customer Service experience
Should be team player, an excellent team motivator, and maintain a positive attitude
Excellent communication, analytical problem solving and decision making skills
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Advanced knowledge of Microsoft Office Suite applications (Word, Excel, etc.) and Outlook

Nice To Haves

Salesforce experience preferred

Responsibilities

Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues
Provide administrative support to the Sales Team
Answer telephones and respond to orders, general customer inquiries, invoice questions, and customer complaints
Supply customers with price quotes as requested
Hit or exceed sales targets
Develop and demonstrate in-depth working knowledge of the Company’s Salesforce, ecommerce, and ERP systems
Establish a subject matter expert level of knowledge of our product line, sizing, customer base, distributors, and pricing structure.
Ensures customer new orders, returns, and issues are addressed in a timely manner.
Handle customer service issues which are escalated or complex in nature due to scope of problem and customer challenges.
In conjunction with the sales team, responsible for meeting customer expectations (e.g. call and email service levels and order processing).
Develop positive working relationships with Sales team members and top customers.