Customer Support Representative | Fully Remote US
HireVue•Sandy, UT
•Remote
About The Position
Are you a technical troubleshooter who loves helping people? At Hirevue, we’re transforming the global hiring landscape, and we need Customer Support Representatives to be the face of our candidate experience. If you’re tired of "scripted" support and want a role where you can actually use your brain to solve complex tech puzzles, this is the place for you! You’ll be our front-line hero, ensuring every interview goes off without a hitch. You aren't just a "call taker"—you are a Technical Detective.
Requirements
- Strong technical aptitude and comfort with complex software environments.
- Excellent English reading and writing skills.
- Ability to type 40+ WPM accurately.
- At least 2 years in a customer service role.
- Experience with Salesforce, Zendesk, Jira, or Splunk is highly preferred.
- Comfortable working night or weekend shifts to support global timezone requirements.
- Positive, "customer-obsessed" mindset.
Nice To Haves
- BPO experience in technical support or a premium account is highly preferred.
Responsibilities
- Resolve issues via phone, email, and chat with a friendly, professional demeanor.
- Go beyond the surface to identify root causes across multiple software environments.
- Simultaneously manage support for different platforms, each with its own unique user experience.
- Recommend improvements on how to make our workflows better.
- Take full responsibility for inquiries until they are resolved.
Benefits
- Competitive compensation package tailored to the local market.
- Real ownership, supportive teammates, and meaningful impact.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
