Customer Support Representative | Fully Remote Poland
HireVue
•Remote
About The Position
Hirevue is transforming the global hiring landscape and is seeking Customer Support Representatives to be the face of their candidate experience. This role is for individuals who are technical troubleshooters and enjoy helping people, moving beyond scripted support to solve complex tech puzzles. The representative will be the front-line hero, ensuring every interview proceeds smoothly, acting as a Technical Detective.
Requirements
- Strong technical aptitude and comfort with complex software environments.
- Excellent English reading and writing skills.
- Ability to type 40+ WPM accurately.
- At least 2 years in a customer service role.
- Comfortable working night or weekend shifts to support global timezone requirements.
- Positive, customer-obsessed mindset.
Nice To Haves
- BPO experience in technical support or a premium account is highly preferred.
- Experience with Salesforce, Zendesk, Jira, or Splunk.
Responsibilities
- Resolve issues via phone, email, and chat with a friendly, professional demeanor.
- Identify root causes of issues across multiple software environments through deep-dive troubleshooting.
- Simultaneously manage support for different platforms, each with its own unique user experience.
- Provide recommendations for workflow improvements based on observed trends.
- Take full responsibility for inquiries until they are resolved.
Benefits
- Competitive compensation package tailored to the local market.
- Support both professionally and personally.
- Opportunity to play a direct role in customer success and business growth.
- Real ownership, supportive teammates, and meaningful impact.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
