Customer Support Representative

Legrand North America•,

12d•$45,000 - $65,000•Remote

About The Position

Responsible for answering customer inquiries, processing orders, researching and resolving requests and utilizing product knowledge to improve sales and maintaining customer satisfaction. Maintains an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing and marketing.

Requirements

A.S. degree in business or related or equivalent combination of education and experience.
Experience with manufacturing or electrical industry.
Minimum of three years’ experience in a successful customer environment/position.
Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software.
Ability to use internet and web-based resources efficiently and effectively.
Must be proficient with mainframe order entry application, with demonstrated ability to type 50 w.p.m. with 100% accuracy.
Must be highly collaborative and able to work in a team-based environment.
Must have demonstrated exceptional customer service skills and a strong customer orientation.
Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization.
Ability to give and receive detailed/complex information in an understandable way.
Must possess strong analytical skills and the ability to identify trends and establish proactive corrective actions.

Nice To Haves

Experience in related industry and extensive product knowledge a plus, but not required.
Ability to work in a high volume, fast paced environment is a must.
Presentation and training experience a plus.

Responsibilities

Using professional written and verbal communications via phone, fax or e-mail, processes orders received by mail, telephone, Fax, and/or through personal customer contact. Provides pricing, availability, and schedule information within established guidelines.
Researches and obtains resolution of a variety of customer inquiries. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Services as communication link between customers and sales staff to assure responsiveness.
Fosters open communication internally and externally and champions creative change to improve processing and service levels. Provides guidance and assistance to new or less experienced staff.
Performs other similar and related duties as required.