CUSTOMER SUPPORT REPRESENTATIVE

Carter Machinery•Sterling, VA

2d•Onsite

About The Position

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Customer Support Representative. The Customer Support Representative position is responsible for telephone product sales and support to prospect and help grow the parts, service and machine/rental business with assigned accounts. As well as, collaborating and working with other sales team members to develop and deliver solutions to customers.

Requirements

Minimum two years of experience in heavy equipment industry, preferably with a service background
Demonstrated success in a sales environment
Excellent verbal and written communication skills
Excellent sales and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Ability to function well in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite or related software such as Salesforce
Must have excellent driving record
Ability to travel and work hours required by job and customer demand

Nice To Haves

College degree in related field

Responsibilities

Telephone product sales and support to prospect
Help grow the parts, service and machine/rental business with assigned accounts
Collaborate and work with other sales team members to develop and deliver solutions to customers
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way