Customer Support Representative (Full-Time)

Decorah Bank & Trust Company • Decorah, IA

11d • Onsite

About The Position

Decorah Bank & Trust is seeking a full-time Customer Support Representative to join their growing team. This role involves handling financial transactions, including receiving and paying out money, and maintaining records using bank software. Responsibilities also include managing customer service calls related to debit cards, internet banking, and other inquiries. The ideal candidate will possess exceptional customer service skills, enjoy helping others, and have strong computer proficiency.

Requirements

• High school diploma or general education degree (GED) or 3-6 months related experience.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Regularly required to use hands to finger, handle, or feel and talk or hear.
• Frequently required to stand.
• Occasionally required to walk; sit; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be able to work on the computer for extended periods of time.
• Computer skills: Teller platform, MS Outlook, web browser
• Excellent customer service skill
• Abilities to meet deadlines

Responsibilities

• Helps customers with various services such as check cashing, deposits, loan payments, change orders in a prompt, accurate and efficient manner.
• Understands, explains and sells other products such as Personal money orders, savings bond redemption, internet banking, and other services the bank offers.
• Actively listens to customers to recognize needs and opportunities to refer to other departments for maximum customer service.
• Answers incoming customer support calls.
• Works with walk in customers as needed.
• Responds to customer emails, online banking messages and chat.
• Admits customers to safe deposit vault.
• Helps maintain adequate cash supply by ordering money and verifying cash, balances coin machine and cash vault.
• Balances teller drawer and assures that cash and coin supply is kept under the maximum levels.
• Assist in other areas of the bank, as needed.

Benefits

• medical
• dental
• life insurance
• short-term and long-term disability insurance
• generous paid time off
• holiday pay
• retirement plan (401k and Employee Stock Ownership Plan (ESOP))

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED