Customer Support Representative

GloryBee Foods•Eugene, OR

7d•Onsite

About The Position

The Customer Support Representative (CSR) assists with a variety of administrative tasks to support and manage daily requirements for existing customer accounts and/or prospects.

Requirements

Detail-oriented and proactive in managing order compliance and meeting customer requirements.
High school diploma or GED required
2-3 years of experience in order management, customer service, or a related field, with specific experience in EDI processing.
Strong attention to detail, with experience managing orders across multiple systems to ensure accuracy.
Familiarity with ERP systems and EDI tools (e.g., Microsoft Dynamics, SAP, SPS, or other EDI platforms).
Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
Proficiency in Microsoft Office, especially Excel.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Processes orders received via fax, email and web including sending order acknowledgements to the customer
Communicates price changes, product shortages/estimated "back in-stock" dates, possible substitutions, discontinued items and other order specific information to customers at time of order confirmation
Coordinates or completes all paperwork associated with specific client requirements for shipments including customs documents, pallet tags and certificates of analysis (COA)
Requests credits, debits, or adjustments when needed and ensures they are processed to completion in a timely fashion
Responds appropriately to customer complaints, facilitates resolution and provides follow-up communication in a timely manner
Communicates pick-up, call tags and inventory changes to supporting departments
Supports customer account set-up