Customer Support Representative
ADP TEST-LMS DR2-DONT USE•Florham Park, NJ
•$1 - $2•Onsite
About The Position
We are looking for an enthusiastic and dedicated Customer Support Representative to join our growing team in Florham Park, NJ. In this role, you'll be the front line of our customer experience, helping clients resolve issues and feel valued every step of the way. If you love people and thrive in a fast-paced environment, this is the opportunity for you!
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1+ years of experience in customer service, call center, or a client-facing role
- Strong verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and manage time effectively in a fast-paced environment
- Empathetic, patient, and solution-oriented mindset
- Must be located in or able to commute to Florham Park, NJ
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Troubleshoot and resolve customer issues, escalating complex cases as needed
- Maintain accurate records of customer interactions and transactions in CRM systems
- Provide product and service information to customers to ensure a positive experience
- Follow up with customers to ensure satisfactory resolution of issues
- Collaborate with internal teams to address customer feedback and improve processes
- Meet or exceed customer satisfaction and productivity metrics
Benefits
- Employee discounts
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
