Customer Support Representative - Full-time
Greater Lawrence Family Health Center•Methuen, MA
•$18 - $20•Onsite
About The Position
The Greater Lawrence Family Health Center (GLFHC) is seeking a bilingual (English/Spanish) Customer Support Center Representative. This is a full-time position. Customer Support Center Representatives perform all functions necessary to ensure calls are handled efficiently and professionally, promoting overall patient satisfaction.
Requirements
- Bilingual, Spanish and English.
- High School diploma or GED certificate.
- Computer knowledge.
- Excellent communication skills.
- Excellent customer service skills.
Responsibilities
- Promptly answers all incoming calls in a polite and professional manner.
- Directs calls to the appropriate departments.
- Schedules appointments and reviews appointment details, date, time, location, and clinician.
- Keeps demographic information updated and accurate.
- Communicates PCP change requests or transfer care/location requests.
- Sends late arrival notices and follows cancellation and rescheduling procedures.
- Assists with on-boarding, training, quality assurance and employee engagement.
Benefits
- Comprehensive benefit package
- Growth opportunities
- Tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
