Customer Support Representative
MC Machinery Systems, Inc.•Elk Grove Village, IL
•$20 - $21•Onsite
About The Position
The Customer Support Representative will support by providing helpful product information to clients and answer customer’s inquiries in a timely and courteous manner.
Requirements
- Associate Degree in Business, Administration or equivalent
- Proficient in MS Word, Excel and PowerPoint
- Ability to demonstrate a high level of dedication, accountability and outstanding work ethics
- Good verbal and written communication skills, able to multitask and possess analytical skills
- Must possess strong interpersonal and organizational skills and must be detail oriented
- Must possess excellent interpersonal skills
Responsibilities
- Assists customers by phone for orders on consumable parts
- Fill out invoice forms, determines charges for parts requested, collects deposits, prepares change of address records and issues discontinuance orders
- Solicits sale of new or additional services
- Inform customer of unit prices, shipping date, anticipated delays and any additional information needed by customer
- Enters data into computer to determine total cost for customer
- Checks inventory control and notify Logistics Department of orders that would deplete stock
- Initiates purchase requisitions
- Other duties may be assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
