Customer Support Physicist- Chicago

Quantum Machines•Chicago, IL

17h

About The Position

Quantum Machines is seeking an experienced Customer Support Physicist with hands-on laboratory experience to support customers using its quantum-computing control systems. The role owns customer support from initial investigation through resolution, working with customers and remote R&D teams to understand issues, identify root causes, and provide durable solutions or workarounds. The position also involves supporting hardware installations, traveling globally to customer sites, and documenting technical knowledge and resolution procedures.

Requirements

MSc or equivalent in experimental physics.
Hands-on experimental physics or laboratory experience.
Proficiency in Python.
Passion for technology and ability to learn new technologies quickly.
Independent, responsible, and self-motivated, with a can-do attitude and a strong problem-solving orientation.
Excellent verbal and written English skills.

Nice To Haves

Experience working in a Linux environment.
Basic knowledge of IT, particularly computer networks.

Responsibilities

Own and provide end-to-end support to global customers.
Communicate with customers and troubleshoot to understand issues and identify root causes, including understanding their experiments and setups across different quantum modalities.
Investigate issues internally and work closely with R&D teams to resolve them and obtain long-term solutions.
Suggest and communicate workarounds to users.
Research and identify solutions to recurring software and hardware issues.
Manage ongoing customer communication and ensure customer satisfaction.
Develop a deep understanding of the evolving quantum control system and its known issues.
Support hardware installations.
Travel globally to customer sites and resolve issues.
Document technical knowledge and issue-resolution procedures.