Customer Support Physicist- Boston

Quantum Machines•Boston, MA

10h

About The Position

Quantum Machines is seeking an experienced support professional with hands-on laboratory experience to provide end-to-end support to global customers using its quantum-computing control systems. The role involves understanding customers’ experiments and setups across different quantum modalities, troubleshooting issues, coordinating with internal R&D teams, and helping deliver both immediate workarounds and long-term solutions. The position also supports hardware installations and includes global travel to customer sites.

Requirements

MSc or equivalent in experimental physics, with hands-on experience.
Proficiency in Python.
Passion for technology and ability to learn new technologies quickly.
Independent, responsible, self-motivated approach and a can-do attitude.
Strong problem-solving interest and ability.
Excellent verbal and written English skills.

Nice To Haves

Experience working in a Linux environment.
Basic knowledge of IT, particularly computer networks.

Responsibilities

Provide end-to-end support to global customers.
Communicate with customers to understand and troubleshoot issues and identify root causes, including by understanding their experiments and setups across various quantum modalities.
Investigate issues internally and work with R&D teams to resolve them and obtain long-term solutions.
Suggest and communicate workarounds to users.
Research and identify solutions to recurring software and hardware issues.
Manage ongoing customer communications and ensure customer satisfaction.
Develop and maintain a deep understanding of the company’s evolving quantum control system and its known issues.
Support hardware installations.
Travel globally to customer sites and resolve issues.
Document technical knowledge and issue-resolution procedures.