Customer Support Physicist- Boston

Quantum Machines•Boston, MA

17h

About The Position

Quantum Machines is seeking a highly experienced Support Engineer with hands-on laboratory experience to support its global customers. The role provides end-to-end customer support for a quantum control system, working with customers and remote teams to understand and resolve issues across a range of quantum modalities. The successful candidate will take ownership of customer concerns, collaborate with R&D, and help meet the needs of an expanding customer base. The role also involves supporting hardware installations, traveling globally to customer sites, and documenting technical knowledge and resolution procedures. The position requires a strong experimental physics background, Python proficiency, and the ability to learn new technologies quickly.

Requirements

MSc or equivalent in experimental physics, with hands-on experience.
Proficiency in Python.
Passion for technology and ability to learn new technologies quickly.
Independent, responsible, self-motivated approach and a can-do attitude, with a strong interest in solving problems.
Excellent verbal and written English skills.

Nice To Haves

Experience working in a Linux environment.
Basic knowledge of IT, particularly computer networks.

Responsibilities

Own and provide end-to-end support to global customers.
Communicate with customers and troubleshoot to understand issues and identify root causes, including understanding their experiments and setups across various quantum modalities.
Investigate issues in-house and work closely with R&D teams to resolve them and obtain long-term solutions.
Suggest and communicate workarounds to users.
Research and identify solutions to recurring software and hardware issues.
Manage ongoing communication and ensure customer satisfaction.
Develop a deep understanding of the evolving quantum control system and its known issues.
Support hardware installations.
Travel globally to customer sites and resolve issues.
Document technical knowledge and issue-resolution procedures.