Customer Support Physicist- Chicago

Quantum Machines•Chicago, IL

About The Position

Quantum Machines is seeking a highly experienced Support Engineer with hands-on laboratory experience to support customers using its quantum-computing control systems. The role involves taking ownership of customer support, collaborating with remote teams, and working with R&D to resolve issues and address the needs of a growing global customer base. The successful candidate will develop a deep understanding of the evolving quantum control system and its known issues.

Requirements

MSc or equivalent in experimental physics, with hands-on experience.
Proficiency in Python.
Passion for technology and ability to learn new technologies quickly.
Independent, responsible, self-motivated approach and a can-do attitude, with enthusiasm for solving problems.
Excellent verbal and written English skills.

Nice To Haves

Experience working in a Linux environment.
Basic knowledge of IT, particularly computer networks.

Responsibilities

Provide end-to-end support to global customers.
Communicate with customers, troubleshoot problems, understand their experiments and setups across different quantum modalities, and identify root causes.
Investigate issues internally and work with R&D teams to resolve them and develop long-term solutions.
Suggest and communicate workarounds to users.
Research solutions to recurring software and hardware issues.
Manage ongoing customer communications and ensure customer satisfaction.
Develop a deep understanding of the quantum control system and its known issues.
Support hardware installations.
Travel globally to customer sites and resolve issues.
Document technical knowledge and issue-resolution procedures.