Customer Support / Operations Representative 1

Sodexo • Lakeland, FL

1d • Onsite

About The Position

InReach is currently hiring a Customer Service Representative based in Lakeland, Florida. This role involves handling inbound calls and emails, completing customer service tasks to ensure customers receive necessary information and assistance, and guaranteeing satisfaction with their experience and services. Sodexo aims to create a better everyday for everyone and build a better life for all, improving quality of life and contributing to economic, social, and environmental progress. The company partners with clients to provide memorable experiences through food service, catering, facilities management, and other integrated solutions. Sodexo values diversity and inclusion, fostering an environment where all employees are treated fairly, with respect, and their ideas and opinions are heard. The company is committed to equal employment opportunities regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable law.

Requirements

• High School diploma or equivalent
• One or more years of related customer service experience, preferably in a distribution center
• Demonstrated skill as an effective leader, communicator, and collaborator
• Advanced ability to work with Microsoft applications
• A sense urgency and problem-solving skills, as well as high levels of customer service
• Experience with a CRM system
• Minimum Education Requirement - High School Diploma or GED or equivalent experience

Responsibilities

• Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns.
• De-escalate situations involving dissatisfied customers, offering calm assistance and support.
• Responsible for maintaining a high level of professionalism with clients and establishing a positive rapport with every caller.
• Update customer information in the customer service database during and after each call.
• Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.
• Review of surveillance video as requested for loss prevention.
• Prepare and submit reports for customer refunds or third-party vendors.
• Ensure adherence to policies for attendance, departmental metrics, and established procedures.

Benefits

• Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
• Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement
• More extensive information is provided to new employees upon hire.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees