Customer Support / Operations Representative 1

Sodexo•Phoenix, AZ

1d•Onsite

About The Position

InReach is currently hiring a Customer Service Representative. This role is based in Phoenix, Arizona. Customer Service Representatives handle inbound calls and emails, completing customer service tasks that ensure customers have the information and assistance they need and ensure every customer is satisfied with their experience and our services.

Requirements

High School diploma or equivalent
One or more years of related customer service experience, preferably in a distribution center
Demonstrated skill as an effective leader, communicator, and collaborator
Advanced ability to work with Microsoft applications
A sense urgency and problem-solving skills, as well as high levels of customer service

Nice To Haves

Experience with a CRM system preferred

Responsibilities

Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns.
De-escalate situations involving dissatisfied customers, offering calm assistance and support.
Responsible for maintaining a high level of professionalism with clients and establishing a positive rapport with every caller.
Update customer information in the customer service database during and after each call.
Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.
Review of surveillance video as requested for loss prevention.
Prepare and submit reports for customer refunds or third-party vendors.
Ensure adherence to policies for attendance, departmental metrics, and established procedures.