Customer Support Officer

Elevate • Portland, OR

14h • Hybrid

About The Position

We're seeking a dedicated Customer Support Officer to join our Portland team. You'll be our customers' first point of contact, providing exceptional support and assistance to ensure they're satisfied with our services. This is a part-time position contracted for two years with a generous salary of $72,170 to $76,019 pro rata p.a. plus superannuation. This position is rostered for 20 hours per week, two full days of 8:15am - 5pm and a 4-hour day of 1pm - 5pm.

Requirements

• One to two years of relevant experience.
• Clear and concise oral and written communication skills.
• The ability to assist and resolve customer issues under pressure.
• The ability to work effectively in a close-knit team to accomplish objectives and targets.
• Skills to operate a variety of computer software.

Responsibilities

• Handle incoming customer phone calls.
• Attend to visitors and customer enquiries.
• Ensure customer requests and information received are handled accordingly.
• Act as a source of information for members of the public.
• Assist with issuing invoices and following up overdue accounts.

Benefits

• Workplace flexibility with access to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more.
• An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.
• A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
• A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
• Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed