OPERATIONS SUPPORT OFFICER

City of Toronto • Toronto, ON

7d • CA$74,781 - CA$99,947 • Onsite

About The Position

Reporting to the Program Manager, Capital Budget & Finance, the Operations Support Officer coordinates operational, financial, administrative, and program support functions for the Capital Budget & Finance team within Capital Projects Design & Delivery (CPDD).
The successful candidate will play a key role in supporting the full capital budget cycle, including budget coordination, financial tracking, reporting, reserve fund management, and Section 42 administration. This position will serve as the dedicated point of coordination for end-to-end Section 42 financial administration, including tracking revenues and expenditures, processing refunds, journal entries, reserve forecasting, stakeholder inquiries, and reporting.
The role also provides centralized administrative and operational support to the team, including management of shared communications, calendars, meeting coordination, documentation, and general inquiries. This is a highly visible and dynamic position requiring strong financial acumen, exceptional organizational skills, sound judgment, and the ability to work independently in a fast-paced environment with competing priorities.

Requirements

• Post-secondary education in Business Administration, Accounting, Finance, Public Administration, Commerce, or a related discipline, or an equivalent combination of education and experience.
• Experience using financial systems such as SAP (or equivalent ERP systems), along with advanced proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
• Experience supporting budgeting, financial forecasting, reporting, reconciliations, reserve tracking, or financial administration functions.
• Experience coordinating complex administrative, financial, or operational processes in a fast-paced environment.
• Experience managing multiple competing priorities with minimal supervision while maintaining accuracy and meeting deadlines.
• Experience liaising with diverse internal and external stakeholders and responding to operational or financial inquiries professionally and effectively.
• Experience preparing meeting materials, documenting minutes, tracking action items, and maintaining organized records.
• Demonstrated ability to analyze information, solve problems, identify process improvements, and exercise sound judgment.
• Strong organizational, communication, and interpersonal skills, with exceptional attention to detail.
• Demonstrated ability to work independently, take initiative, and function effectively as a self-starter.

Nice To Haves

• CPA designation, or active pursuit of a CPA designation, would be considered an asset.
• Knowledge of municipal financial administration, reserve funds, capital budgeting, or development-related funding frameworks would be considered an asset.
• Familiarity with Section 42 / community benefits funding administration, refund processing, or financial controls would be considered an asset.

Responsibilities

• Supports the coordination, development, monitoring, and reporting of the capital budget, including annual budget preparation, forecasting, variance analysis, financial reconciliations, journal entries, reserve tracking, and monitoring of commitments, expenditures, encumbrances, and funding balances across capital programs.
• Assists with the preparation of capital budget submissions, financial reports, briefing materials, presentations, correspondence, and ad hoc reporting for management and stakeholders.
• Maintains financial tracking tools, records, templates, and monitoring systems to support accurate reporting, capital project delivery, and effective financial administration.
• Provides administrative and operational support to the team, including management of the centralized inbox, calendar coordination, meeting logistics, agenda preparation, meeting minutes, action tracking, and general inquiry management.
• Liaises with internal and external stakeholders to coordinate financial, operational, and administrative matters, ensuring timely follow-up and issue resolution.
• Supports procurement coordination, invoice processing, document management, workflow improvements, data cleanup, and continuous improvement initiatives.
• Provides cross-functional support to the broader Capital Budget & Finance team and contributes to special projects and operational priorities as required.
• Supports exposure to and participation in the full capital budget lifecycle, governance processes, and broader divisional financial operations.
• Serves as the dedicated lead for end-to-end Section 42 financial administration and coordination.
• Tracks and records all Section 42 revenues, allocations, commitments, expenditures, refunds, and available balances.
• Coordinates and processes Section 42 payment requests, refunds, journal entries, reconciliations, and financial adjustments.
• Develops and maintains accurate tracking systems, records, and documentation for Section 42 financial activity.
• Prepares reserve forecasts, cash flow monitoring, and financial reporting related to Section 42 funding.
• Acts as the primary point of contact for inquiries related to Section 42 payments, balances, allocations, and reporting.
• Liaises with internal divisions, Finance, Legal, Accounting Services, Planning, Councillor offices, external stakeholders, developers, and other partners regarding Section 42 matters.
• Identifies opportunities to improve financial controls, reporting accuracy, business processes, and administrative efficiency related to Section 42 administration.

Benefits

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• The City of Toronto is committed to creating an accessible and inclusive organization.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree