SENIOR OFFICER, CLIENT SUPPORT OPERATIONS

BDC•Laval, QC

4d•Hybrid

About The Position

At BDC, the only bank dedicated exclusively to Canadian entrepreneurs, we support the growth of small and medium-sized businesses across Canada. The senior officer, client support operations, supports the Special Accounts team by providing operational, administrative, and analytical support when accounts are transferred to Special Accounts. Working closely with Account Managers, this role contributes directly to the recovery of accounts and the maximization of advances when recovery is not possible, while acting as a key liaison between internal teams, clients, and third parties. At BDC, you can be yourself at work while contributing to the success of Canadian businesses.

Requirements

College diploma in Administration or a related field
Bilingualism in English and French, both written and spoken
Experience performing administrative and operational support in a financial, credit, lending, or related business environment
Ability to manage multiple files simultaneously and set priorities in a high‑volume environment
Customer service experience, including interaction with internal and external stakeholders
Strong verbal and written communication skills
Ability to work autonomously while collaborating effectively within a team
Ability to work under pressure and meet deadlines
Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint

Nice To Haves

Experience supporting credit, collections, loan administration, or special accounts functions
Exposure to financial statement review or basic financial analysis
Experience working with external professionals (e.g., lawyers, trustees, accountants)
Knowledge of credit policies, audit requirements, or regulatory frameworks in a financial institution environment

Responsibilities

Ensure all loan management activities are completed in compliance with BDC audit policies, procedures, directives, and delegation of authority.
Process administrative and financial transactions, including amendments, fees, payments, and write-offs, in accordance with established procedures.
Follow up on file action plans by applying defined processes, including requesting and validating financial statements, confirming loan balances, preparing amendments, and ensuring required conditions, documentation, and signatures are complete.
Track lending activities and provide day-to-day administrative support and client service for active and follow-up files.
Review financial statements, where required, and complete basic financial analysis to support account management decisions.
Coordinate and follow up on communications and meetings with internal and external stakeholders, including lawyers, evaluators, trustees, accountants, and other professionals.
Manage service requests related to active and closed files by validating information and ensuring accurate and timely processing.
Maintain effective working relationships with business centre employees, colleagues, and internal partners (e.g., Finance) to support consistent application of policies and shared objectives.
Stay informed of changes to policies, procedures, processes, and trends in credit and regulatory matters that may impact Special Accounts activities.
Perform common administrative tasks as required, including correspondence, reception coverage, and office supply orders.

Benefits

Flexible and competitive benefits
Employee Savings and Investment Plan where BDC matches part of your voluntary contributions
Defined Benefit Pension Plan
$750 wellness and health care spending account
Paid vacation each year
Five personal days
Sick days as necessary
Offices are closed from December 25 to January 1
Hybrid work model
Opportunities for learning, training and development