OFFICER, CLIENT SUPPORT OPERATIONS - BDC CAPITAL

BDC•Montreal, QC

5d•Hybrid

About The Position

BDC is the only bank dedicated exclusively to Canadian entrepreneurs. Within BDC Capital, the Officer, Client Support Operations sits at the centre of investment operations, supporting venture capital activities through the coordination of transactions, governance processes, and controlled documentation. The role works closely with investment, legal, finance, and back‑office teams to ensure timely, accurate, and compliant execution. Your work contributes directly to the success of Canadian businesses, and at BDC, you can be yourself at work.

Requirements

Bachelor’s degree or college diploma in business administration, finance, or a related field, or an equivalent combination of education and relevant experience
3–5 years of relevant experience supporting investment, transaction‑based, or governance‑driven environments
Experience coordinating with cross‑functional stakeholders, including investment teams, legal, finance, and operational partners
Experience supporting governance, board, or committee processes
Ability to manage time‑sensitive requests, prioritize work, and multitask effectively
Ability to work independently and apply sound judgment in assessing priorities and managing risk
Ability to work under pressure and meet deadlines without compromising accuracy
High level of discretion when handling sensitive and confidential information
Strong written and verbal communication skills in English and French
Proficiency with Microsoft Office (Word, Excel, PowerPoint)
Comfort working with multiple systems and controlled documentation environments
Comfort and knowledge in leveraging AI tools to automate tasks where possible and act as a champion of leveraging copilot in the team and broader organization

Nice To Haves

Experience supporting venture capital, private equity, or investment operations
Experience maintaining cap tables, financing rounds, or investment client data
Experience administering systems such as iLEVEL and Affinity CRM
Experience with records management, archiving, or vault documentation
Experience supporting month‑end or quarter‑end operational processes
Experience assisting with policy or procedure documentation and updates

Responsibilities

Coordinate operational activities across investment teams, legal, finance, and back‑office stakeholders in a time‑sensitive, transaction‑driven environment
Ensure compliance with BDC Capital governance frameworks, policies, procedures, Delegation of Authority, and AML/KYC requirements
Maintain the integrity of governance and operational controls through accurate processing, documentation, and second‑level reviews
Manage multiple concurrent requests while exercising sound judgment, discretion, and attention to detail
Safeguard sensitive and confidential legal, transactional, and client information in line with governance and risk standards

Benefits

Flexible and competitive benefits
Employee Savings and Investment Plan where BDC matches part of your voluntary contributions
Defined Benefit Pension Plan
$750 wellness and health care spending account
Paid vacation each year
Five personal days
Sick days as necessary
Offices are closed from December 25 to January 1
Hybrid work model
Opportunities for learning, training and development