Customer Support Lead

Gerten Greenhouses and Garden Center, Inc•Loretto, MN

4d•Onsite

About The Position

Spikes and Houles Feed Store is seeking a motivated and customer-focused Customer Support Lead to join our team. This key-holder position plays a vital role in delivering an exceptional customer experience, supporting daily store operations, and leading by example. The ideal candidate is passionate about our brand, thrives in a fast-paced retail environment, and is committed to developing both their own skills and those of their team.

Requirements

At least 1 year of customer service experience
High school diploma or GED required
Must be at least 18 years old
Strong communication and customer engagement skills
Ability to work independently and lead a team
Comfortable using Microsoft Office and retail technology systems
Strong critical thinking and problem-solving skills
Passion for learning, training, and team development
Ability to operate equipment such as pallet jacks and forklifts (or willingness to learn)
Comfortable working in varying conditions, including stockrooms and outdoor elements as needed
Flexible schedule with the ability to work evenings, weekends, and holidays
Ability to stand and walk for extended periods
Frequent use of hands for handling products and equipment
Ability to lift up to 50 pounds regularly
Capable of bending, climbing, and reaching as needed

Nice To Haves

cash handling experience preferred

Responsibilities

Serve as a key holder, responsible for opening and closing the store
Support all aspects of daily store operations including cash handling, maintenance, and cleanliness
Deliver and maintain a culture of outstanding customer service
Engage customers by sharing product knowledge, including ingredients, benefits, and features
Handle customer questions, concerns, and feedback with professionalism and care
Lead shifts independently and support team members on the floor
Assist with training, coaching, and development of staff
Operate POS systems and handle cash transactions accurately (including overrides, safe counts, and till reconciliation)
Maintain merchandising standards, including stocking, pricing, promotional displays, and floor sets
Assist with freight processing, truck unloading, and inventory management
Ensure compliance with company policies, safety procedures, and loss prevention practices
Use store technology (computers, handheld devices, scanners, etc.) effectively
Support the Store Manager with additional tasks and special projects as needed