Customer Outreach Support Lead

PTS Advance • Richland, MS

23h

About The Position

The Customer Outreach Support Lead will supervise and guide outreach and program support specialists, ensuring smooth operations and effective execution of support services. This role involves managing all aspects of the easement process, including generation, land research, document vetting, submissions to municipalities, and coordination with survey vendors. The Lead will also oversee a QAQC team for COS project completion submittals, analyze and resolve errors, and collaborate with relevant departments to address challenges.

Requirements

• Team leadership and management experience
• Problem solving and collaboration skills to work with cross-functional teams
• Strong verbal and written communication skills
• Proficient use of spreadsheet software, Microsoft Excel, Word and PowerPoint
• SharePoint proficiency
• Ability to read and understand construction designs
• Experience with GIS software
• Prioritizes and safeguards confidential information and IT security

Nice To Haves

• Bachelor's degree in business administration, or related field
• Proficiency with project management software
• Electrical construction experience
• Real estate, title, or other land related knowledge or experience
• Experience with growth and expansion of a department
• Skilled in interpreting and analyzing construction technical drawings
• Proficiency in using Bluebeam Revu for PDF editing and markups
• QAQC experience

Responsibilities

• Supervise and guide outreach and program support specialists, ensuring smooth operations and effective execution of support services.
• Manage all aspects of the easement process, including easement generation, land research, document vetting, submissions to municipalities, and coordination with survey vendors.
• Supervise and guide a QAQC team for COS project completion submittals.
• Analyze and isolate areas of predictable errors, collaborating with relevant departments to address and resolve general and specific challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees