Customer Support Lead

Honeywell • Honolulu, HI

3d • Hybrid

About The Position

As a Customer Support Lead here at Honeywell, you will lead and support a team of 2 Energy Advisors while coordinating schedules, delivering status reports, and managing all day-to-day operations in the call center. This person will implement, coordinate, and support the operational aspects of ongoing Customer & Product Support projects, serving as a liaison between project operations and planning, project team, and line management. You will assess project issues, and develop resolutions to meet productivity, quality, and customers' satisfaction goals and objectives. You will develop new mechanisms for monitoring project progress for intervention and problem solving with project managers, line managers, and clients, utilizing call center and IT platforms. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Requirements

• Leadership skills
• Ability to coordinate schedules
• Ability to deliver status reports
• Ability to manage day-to-day call center operations
• Experience implementing, coordinating, and supporting operational aspects of projects
• Ability to serve as a liaison between project operations and planning, project team, and line management
• Ability to assess project issues
• Ability to develop resolutions to meet productivity, quality, and customer satisfaction goals
• Ability to develop new mechanisms for monitoring project progress
• Experience with call center and IT platforms

Responsibilities

• Lead and support a team of 2 Energy Advisors
• Coordinate schedules
• Deliver status reports
• Manage all day-to-day operations in the call center
• Implement, coordinate, and support the operational aspects of ongoing Customer & Product Support projects
• Serve as a liaison between project operations and planning, project team, and line management
• Assess project issues
• Develop resolutions to meet productivity, quality, and customers' satisfaction goals and objectives
• Develop new mechanisms for monitoring project progress for intervention and problem solving with project managers, line managers, and clients, utilizing call center and IT platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed