Customer Support Engineer

Rebuy, Inc.

8d•$60,000 - $65,000•Remote

About The Position

Join our Customer Support team in shaping the future of AI-powered shopping experiences across our global software platform. At Rebuy, we're on a mission to revolutionize shopping with intelligent, personalized experiences that wow customers around the globe. As a fully remote team, we power some of the fastest growing DTC brands like Aviator Nation, Liquid Death, Magic Spoon, Blenders, Primal Kitchen, and many more. We believe in ownership, drive, and empathy and strongly uphold that every team member plays a vital role in shaping the future of intelligent commerce. Our culture thrives on collaboration, creativity, and genuine passion. We don’t just build great tech - we build lasting partnerships, a strong community, and a place where people love to work.

Requirements

BS degree or equivalent work experience.
At least 1-3 years of relevant work experience in a JavaScript environment.
Experience with frontend frameworks (e.g. React, Vue, Angular) and performant SaaS environment.
Comfortable understanding of HTML and browser development tools for debugging, testing, and optimizing.
Incredible customer service skills to blow all of us away.
Excellent listening, communication and interpersonal skills, both written and verbal.
Strong ability to work independently and collaboratively with internal and external teams.
Ambitious problem solver and proactive self educator to improve one's understanding and skill set when facing challenges
Characteristics such as self-motivation, drive, and willingness to take ownership and responsibility.

Nice To Haves

Experience in remote work environments
Experience in start-ups
Experience in SaaS or managed services
Experience with Atlassian // Jira
Experience with Scrum // Agile
Experience with omni-channel support (customer chat)

Responsibilities

Providing technical support for Merchants and Partners through our internal ticketing system.
Creating new documentation or updating existing documentation as required.
Preparing reports on technical issues that require further investigation or action by other departments within the company.
Resolving complex technical issues by analyzing problems, testing solutions, and recommending changes to existing systems.
Installing new software and upgrading existing software to ensure that it continues to function properly.
Coordinating with other departments within the company to ensure that any issues are addressed quickly and efficiently.
Troubleshooting problems with software programs and networks to identify and resolve issues.
Suggesting improvements in work processes, procedures, or policies to increase efficiency and productivity.