Customer Support Engineer

KLA•Denison, TX

2d•$32 - $54•Onsite

About The Position

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Requirements

5+ years of experience supporting semiconductor capital equipment (or similarly complex manufacturing equipment)
Proven ability in hands-on troubleshooting of electro-mechanical systems (not IT/software support)
Experience working in cleanroom/fab environments strongly preferred
Strong understanding of system-level diagnostics, not just component swaps
Ability to work independently under pressure and solve complex, non-routine problems
Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years (or equivalent hands-on experience)

Responsibilities

Troubleshoot and repair advanced semiconductor equipment at customer sites, including both system-level and board/component-level diagnostics
Perform root cause analysis on complex electro-mechanical, vacuum, chemical, and process-related issues
Work hands-on to restore tool performance quickly and safely, minimizing fab downtime
Evaluate equipment behavior and identify issues that may stem from process conditions (e.g., contamination, leaks, or environmental factors)
Make critical decisions in the field, including recommending tool shutdowns for safety or yield protection when needed
Support installations, upgrades, and modifications of equipment in partnership with installation teams
Document service activity, recurring issues, and corrective actions to support continuous improvement
Manage spare parts inventory and support service-related administrative tasks (reports, quotes, etc.)
Collaborate with engineering teams to share knowledge and improve service strategies
Provide technical guidance to peers and assist with cross-training as needed