Customer Support Engineer
KLA•Chandler, AZ
•$37 - $63•Onsite
About The Position
Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. Provides assistance to Installation Engineers in resolving problems.
Requirements
- Bachelor's Level Degree and related work experience of 8 years
Responsibilities
- Updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows.
- Representing the company to the customer and assuming accountability for customer satisfaction with service.
- Assuring operational quality of system equipment.
- Coordinating actions with customers to minimize down time.
- Providing assistance to Installation Engineers in resolving problems.
Benefits
- medical
- dental
- vision
- life
- 401(K) including company matching
- employee stock purchase program (ESPP)
- student debt assistance
- tuition reimbursement program
- development and career growth opportunities and programs
- financial planning benefits
- wellness benefits including an employee assistance program (EAP)
- paid time off
- paid company holidays
- family care and bonding leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
