2027 Internship - Customer Support Engineer

Textron•Wichita, KS

8d•Onsite

About The Position

This internship is more than a summer experience — offering mentorship, training, and meaningful, hands-on work that helps you build confidence, develop new skills, and take real steps toward your career goals. The internship provides technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing. It involves preparing technical proposals and problem summaries for company-wide usage, and providing Service facilities, Field Service personnel and aircraft operators with technical assistance regarding all Fleet Programs. Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks. Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

Requirements

Pursuing Bachelor’s degree in: Aircraft Management, Aerospace Engineering, Avionics Engineering, Mechanical Engineering, or Other related field
Excellent oral, interpersonal, and written communication skills
Excellent customer service skills
Good computer skills
Self-motivated, disciplined, and able to work in a team environment to meet department level objectives
Must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application.
Must be eligible to meet any requirements to access controlled information under U.S. export control laws.
Must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

Responsibilities

Prepare technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems.
Sustain technical files of existing and potential product improvements and serialized production changes.
Analyze discrepancy reports concerning Textron Aviation Fleet Program products.
Coordinate corrective action with Manufacturing.
Act as liaison between Field Service and Manufacturing on customer problems and corrective measures.
Support the on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation.
Assist with the preparation of technical programs for operators conferences and technical seminars.
Support the team and assist with the coordination of equipment suppliers to achieve maximum reliability from installed equipment on Textron Aviation products.