2027 Internship - Customer Support

Textron•Wichita, KS

8d•Onsite

About The Position

As an intern with Textron, you’ll gain hands-on experience while exploring your interests and building new skills. You’ll be supported and challenged to contribute in meaningful ways – working on real projects alongside experienced professionals to prepare for future success. Interns will play a vital role in enhancing efficiency and effectiveness through implementing new processes, revising existing programs, and fostering teamwork on collaborative projects. Their key responsibilities will include assisting the coordination of the aftermarket supply chain, providing exceptional customer support regarding warranty inquiries, and cultivating strong relationships with suppliers.

Requirements

Pursuing Bachelor’s degree in: Business Management, Supply Chain, Aircraft Management, or Other related field
Excellent oral, interpersonal, and written communication skills
Excellent customer service skills
Good computer skills
Self-motivated, disciplined, and able to work in a team environment to meet department level objectives
Excellent project management skills
Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.
Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.
If a position requires access to information controlled under U.S. regulations applicant must be eligible to meet any requirements to access controlled information.

Responsibilities

Manage the integration and implementation of new or revised programs, plans, strategies, or processes within the parts distribution network.
Support internal and external customers providing timely resolutions.
Coordinate regularly with the organization’s stakeholders, including but not limited to: Information Technology, Engineering, Corporate Global Logistics Team, Authorized Service Facilities, Regulatory Compliance Team
Collect and analyze data to improve internal strategy for customer support.
Provide prompt and satisfactory resolutions to maintain a positive customer experience.
Collaborate with other functional areas to address product issues and prevent future warranty occurrences.
Build and maintain strong relationships with suppliers to ensure timely delivery of goods and services.
Monitor supplier performance and address any issues that may arise.