Customer Support Engineer I (CRM)
About The Position
Tekion is seeking an enthusiastic Customer Support Engineer to deliver customer support for its cloud-native automotive platform. The role supports dealership clients with reported issues, coordinates communication and resolution, and helps ensure the support team follows established processes and deliverables. The position works independently and collaboratively in an agile environment. Although the title indicates level I, the posting describes the role as senior-level and as a subject matter expert in its domain. The engineer researches, diagnoses, and troubleshoots system issues; understands the application functionally and technically; and consults internal databases or external resources to provide accurate technical solutions. The role also involves logging and prioritizing issues, escalating unresolved problems to internal teams, preparing reports, and documenting technical knowledge. Rotational shifts are required. Visa sponsorship is not available.
Requirements
- At least 5 years of experience as an Application Support Engineer or Customer Support Engineer.
- At least 1–2 years of experience in the automotive industry, preferably supporting a DMS or CRM.
- Previous experience in application, production, or product support.
- Ability to learn and master employer-specific software.
- Complex problem-solving ability.
- Strong written and verbal communication skills.
- Ability to diagnose and address application issues.
- Availability for rotational shifts.
- Experience supporting CRM software.
Nice To Haves
- Experience with CRM in an automotive environment.
- Basic understanding of IoT and software.
- Knowledge of APIs and coding skills.
- Working knowledge of SQL, Mongo databases, and basic network configuration.
Responsibilities
- Take ownership of reported customer issues and see them through to resolution.
- Research, diagnose, troubleshoot, and identify solutions for system issues.
- Escalate unresolved issues to the appropriate internal teams according to standard procedures.
- Understand the application functionally and technically.
- Use internal databases or external resources to provide accurate technical solutions.
- Ensure issues are properly logged.
- Prioritize and manage multiple open issues.
- Prepare accurate and timely reports.
- Document technical knowledge in notes and manuals.
Benefits
- Competitive compensation and generous stock options.
- 100% employer-paid medical, dental, and vision coverage.
- Unlimited PTO.
- Parental leave.
- Free snacks and beverages.
- Opportunity to work with experienced professionals from successful Silicon Valley companies.
- Opportunity to grow within an early-stage, high-growth startup.
- Work with technologies built in-house from the ground up.
- Dynamic work environment emphasizing community and collaboration.
- Open and transparent culture that encourages innovation, rewards performance, and discourages hierarchy.
- Career growth and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
