Customer Support I
About The Position
OrthoCarolina is seeking a Customer Service Specialist for its Business Office in Charlotte. This hybrid position follows a rotating in-office schedule based on department needs. The Customer Service Representative courteously answers and routes business office patient-account calls to appropriate people within the company and assists patients with account and business-office questions. The role also processes electronic insurance claims, generates and analyzes custom claims reports, processes claims for secondary payers, and processes credit-card transactions and posts them to patient accounts.
Requirements
- High school education.
- Customer service experience.
- Healthcare experience.
- Healthcare and/or medical billing experience.
- Experience processing electronic insurance claims and generating and analyzing claims reports.
- Experience processing insurance claims for secondary payers and processing credit-card transactions and posting them to patient accounts.
- Experience working in a high-volume call environment, handling 100 calls per day.
Responsibilities
- Courteously answer and route business office patient-account phone calls to the appropriate individuals within the company.
- Assist patients with account questions and questions about the OrthoCarolina business office.
- Process electronic insurance claims.
- Generate and analyze custom claims reports.
- Process insurance claims for secondary payers.
- Process credit-card transactions and post them to patient accounts.
Benefits
- Paid company holidays
- Wellness programs
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
