Customer Support Specialist I

Wilcox + Flegel•Longview, WA

10h•Onsite

About The Position

Wilcox + Flegel is seeking a highly motivated and energetic Customer Support Specialist I to provide exceptional customer service to fuel and lubricant customers across the Pacific Northwest. The role supports internal and external customers through product and service knowledge, order management, customer communication, and administrative assistance. The position is based in an office environment and follows a Monday–Friday, 7:00 a.m.–4:00 p.m. schedule. Wilcox + Flegel is a family-owned fuel and lubricant distributor that has operated since 1952 and has more than 400 team members. The company describes its workplace as stable, professional, and team-oriented, with opportunities for advancement and professional development. The Customer Support Specialist is expected to model the company’s core values and contribute to customer loyalty through courteous, reliable service.

Requirements

High school diploma or equivalent.
One to two years of office and financial experience.
Excellent interpersonal skills and verbal and written communication skills.
Strong organizational skills and ability to multitask.
Proficiency in Microsoft Office software.
Experience with Salesforce CRM.
Ability to assess competing demands and determine an appropriate course of action.
Ability to learn quickly and adapt to a changing environment; agile, flexible, and resilient.
Knowledge of bookkeeping principles, methods, and practices.
Ability to maintain confidentiality.
Willingness to continuously develop knowledge of fuel, lubricants, antifreeze, and Wilcox + Flegel services.

Nice To Haves

Associate degree in an applicable field or an equivalent combination of education and experience.

Responsibilities

Represent Wilcox + Flegel through professional communication and courteous, respectful customer service.
Build relationships and rapport with customers from inside the business.
Monitor and maintain group and individual email.
Continuously develop product knowledge.
Enter orders into accounting and web-based software.
Manage customer orders and back orders using established tracking and reporting methods.
Support business growth initiatives by providing quotes, proposals, and reports to customers and sales representatives.
Generate internal and external reports as needed.
Proactively manage order collection by phone, email, and web-based applications.
Schedule customer deliveries and provide updated order arrival estimates.
Set up customer administrators and provide related support, including monitoring tank monitors, filing and updating delivery instructions, handling resale certificates, providing customer reports, and tracking customer orders.
Update customer account information as needed.
Order office supplies.

Benefits

Medical, dental, vision, and prescription coverage.
Optional flexible spending account.
Optional medical waive bonus.
Company-paid life insurance, short-term disability, long-term disability, and AD&D coverage.
401(k) with company match.
120 hours of paid time off per year.
Seven paid holidays.
Holiday pay for working holidays.
Paid volunteer program.
Employee fuel discount account.
Wellness program incentives.
Recognition and reward program.
Team member referral bonus.
Professional development opportunities.
Opportunities for advancement across departments.