Customer Support Specialist I

Wilcox + Flegel•Longview, WA

2d•$17 - $26

About The Position

Wilcox + Flegel is seeking a highly motivated and energetic Customer Support Specialist I to provide exceptional service to fuel and lubricant customers across the Pacific Northwest. The role serves internal and external customers by applying knowledge of company products, procedures, and services to build customer loyalty and consistently model the company’s core values. The position is based in an office environment and follows a Monday–Friday, 7 a.m.–4 p.m. schedule. The specialist manages customer communications, orders, delivery scheduling, account information, reporting, and related administrative tasks. This includes supporting customer growth initiatives and making customer interactions with Wilcox + Flegel as effortless as possible. The company describes itself as a family-owned fuel and lubricant distributor established in 1952, with more than 400 team members and opportunities for development and advancement.

Requirements

High school diploma or equivalent.
1–2 years of office and financial experience.
Excellent interpersonal, verbal, and written communication skills.
Strong organizational skills and ability to multitask.
Proficiency in Microsoft Office software.
Experience with Salesforce CRM.
Ability to assess competing demands and determine an appropriate course of action.
Ability to learn quickly and adapt to a changing environment; agile, flexible, and resilient.
Knowledge of bookkeeping principles, methods, and practices.
Ability to maintain confidentiality.
Interest in continuously growing knowledge of fuel, lubricants, antifreeze, and Wilcox + Flegel services.

Nice To Haves

Associate degree in an applicable field, or an equivalent combination of education and experience.

Responsibilities

Represent Wilcox + Flegel through professional communication and courteous, respectful customer service.
Build relationships and rapport with customers from inside the business.
Monitor and maintain group and individual email.
Continuously develop and maintain product knowledge.
Enter orders into accounting and web-based software.
Manage customer orders and back orders using established tracking and reporting methods.
Support business growth initiatives by providing quotes, proposals, and reports to customers and sales representatives.
Generate internal and external reports as needed.
Proactively manage order collection by phone, email, and web-based applications.
Schedule customer deliveries and provide updated estimated arrival times for orders.
Set up customer administration, including monitoring tank monitors, filing and updating delivery instructions, managing resale certificates, providing customer reports, and tracking customer orders.
Update customer account information as needed.
Order office supplies.

Benefits

Medical, dental, vision, and prescription coverage; optional flexible spending account.
Optional medical waive bonus.
Company-paid life insurance, short-term and long-term disability, and AD&D coverage.
401(k) with company match.
120 hours of paid time off per year.
Seven paid holidays and working holiday pay.
Paid volunteer program.
Employee fuel discount account.
Wellness program incentives.
Recognition and reward program.
Team member referral bonus.
Professional development opportunities.