(Fluent English) Customer Support Consultant (remote, Europe)

SupportYourApp

1d•Remote

About The Position

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Requirements

Excellent English communication skills (C1 for both spoken and written)
Experience using Zendesk
Basic troubleshooting skills
At least 6 months experience in customer support is a must
Tech-savvy, able to test and troubleshoot basic technical issues
Strong analytical thinking and research skills
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice To Haves

Experience with CRM systems

Responsibilities

Provide first-line support to customers via chat, calls and emails
Escalate and resolve tickets
Answer policy and billing questions with clarity and accuracy
Act as the first point of contact during service outages, ensuring timely communication and support
Troubleshoot basic technical issues and escalate more complex cases to the appropriate teams
Maintain accurate records of customer interactions and follow internal procedures
Ensure a high level of customer satisfaction by delivering empathetic and solution-oriented support

Benefits

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements