(fluent German) Technical Support Consultant, remote (Future Openings)

SupportYourApp

11d•Remote

About The Position

SupportYourApp is seeking skilled Customer Support Consultants to join their talent bench for future remote openings. This role involves providing technical support to customers of top-tier tech companies. The ideal candidate will be part of a multicultural, multilingual community and have opportunities for professional growth while working from home. The company emphasizes a culture of trust and provides resources for self-development.

Requirements

Excellent English and German communication skills (at least C1 for both spoken and written).
Minimum of 1 year of experience in Customer Support.
Must be tech-savvy with the ability to quickly learn and navigate new systems, tools, and platforms.
Customer-oriented and responsible attitude.
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice To Haves

Experience with Technical Support.

Responsibilities

Provide exceptional technical support via calls, chats, and emails.
Resolve support inquiries of various difficulties, including “how-to” guidance and product assistance.
Gather required technical information to ensure the resolution of complex cases.
Ensure customers' satisfaction with any interaction.
Maintain working knowledge of our client’s products and services.
Securely work with customers’ sensitive information.
Troubleshoot common issues using the knowledge base and update transaction statuses when needed.
Provide guidance on resolving subscription-related issues.
Escalate complex, repetitive, or merchant-related issues to L2 team.
Ensure proper case handling and follow-up to support timely issue resolution.

Benefits

Schedule: 5 working days, Monday to Friday, from 9am – 5pm, CET
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements