(fluent English) QA Engineer (remotely)

SupportYourApp

1d • Remote

About The Position

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a QA Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Requirements

• Excellent English communication skills is a must (C1 both spoken and written)
• 4–5 years of hands-on QA experience in SaaS or software product–based companies
• Strong understanding of software testing principles, methodologies, and the Software Development Life Cycle (SDLC)
• Proven experience working in Agile environments, with familiarity in Shift-Left testing practices
• Working knowledge of CI/CD pipelines and quality integration within continuous delivery environments
• Self-motivated, proactive, and able to work autonomously with strong attention to detail and quality ownership
• Excellent analytical, problem-solving, and communication skills

Nice To Haves

• A foundation level in STQB Certified Tester
• A degree in a computing related field
• Experience in Automated Testing
• Knowledge of Postman

Responsibilities

• Develop comprehensive test plans based on functional and technical specifications to ensure complete coverage
• Create, maintain, and execute detailed manual test cases using Zephyr integrated with JIRA
• Actively participate in daily squad stand-ups, sprint planning, reviews, and retrospectives in an Agile environment
• Log, track, and manage defects in JIRA, verify fixes, and coordinate retesting activities to ensure quality resolution
• Validate user stories and tickets to confirm compliance with defined acceptance criteria before release
• Apply a Shift-Left testing approach by engaging early in the development lifecycle and collaborating closely with Product Owners and Development teams
• Partner with Frontend engineers to transition manual test scenarios into automated test scripts using Cucumber, Gherkin, and Playwright
• Contribute to CI/CD pipelines by enhancing automated test coverage and supporting reliable, stable deployments
• Perform and support network, performance, smoke, and visual regression testing in production and customer-facing environments

Benefits

• Fixed Schedule: Mon–Fri: 09:00-18:00 (GMT+3)
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree