(fluent English) Customer Support Consultant, hospitality (remote, global)

SupportYourApp

15h•Remote

About The Position

SupportYourApp is a global leader in Intelligent Support-as-a-Service, partnering with tech companies and industry leaders in over 30 countries since 2010. We deliver secure customer and technical support globally, supporting clients in 60 languages across diverse industries. This role offers the opportunity to be part of world-leading SaaS, software, or hardware solutions, working in a multicultural and multilingual environment from your home office. The company emphasizes a People First management approach, encouraging skill mastery and goal achievement.

Requirements

Excellent English skills (C1 for both spoken and written)
At least 6 months of experience in a customer support role
Strong analytical thinking and research skills
Experience in travel industry
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice To Haves

Experience in hospitality
Experienced with Zendesk or highly experienced with another CRM
Experience with tickets

Responsibilities

Deliver outstanding customer support via phone calls, chats, and emails
Build strong and lasting customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
Communicate with developers and cross-functional specialists

Benefits

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements