About The Position
A direct-to-consumer telehealth company in the health optimization space is looking for a Customer Support Concierge to serve as the front line of the patient experience and ensure every customer feels supported from first inquiry through ongoing treatment. The business delivers modern, physician-guided therapy through a fully remote, tech-enabled model, coordinating directly with pharmacy partners to fulfill patient treatment plans. The team is lean, venture-backed, and building its customer experience function from the ground up. Success means a high-touch, accurate, and reliable support operation with measurable lead conversion and minimal order errors.
Requirements
- 2+ years of experience in customer support, account management, or a concierge-style service role
- Hands-on experience with CRM and support platforms (HubSpot, Zendesk, or Intercom)
- Proven track record handling inbound support across email, chat, and phone
- Experience verifying order accuracy and coordinating with fulfillment or pharmacy partners
- Demonstrated ownership of lead follow-up and conversion tracking through a pipeline
- English at C1+ CEFR level (client-facing, voice and written communication required)
Nice To Haves
- Prior experience in healthcare, telehealth, DTC wellness, or pharmacy operations
- Exposure to compliance-sensitive customer environments (HIPAA or similar)
- Experience supporting an early-stage or venture-backed startup
- Familiarity with health optimization, peptide therapy, or the wellness space
Responsibilities
- Owns multi-channel inbound support
- Verifies pharmacy orders against each patient's products and dosages
- Coordinates with pharmacy partners to resolve fulfillment issues
- Follows up with inbound leads to guide them toward starting treatment
- Building or maintaining SOPs, FAQ documentation, or response templates
Benefits
- Competitive Salary: Based on experience and skills
- Remote Work: Fully remote—work from anywhere
- Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
- Generous PTO: In accordance with company policy
- Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
- Direct Mentorship: Guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Connect with professionals worldwide
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
