Customer Support Associate

Polycor Board • Rowley, MA

19h • Onsite

About The Position

Swenson Granite Works, a division of Polycor, is hiring a full-time Customer Support Associate in Rowley, Massachusetts. Reporting to the Store Manager, the associate helps and educates customers, promotes sales, and advises on selecting, preparing sites for, and using natural stone products. The role involves serving customers in person, by phone, and by email, and identifying products or services that meet their needs to provide a positive sales experience.

The associate also supports yard and store operations, including daily activities, inventory coordination, customer service, and operational efficiency. Knowledge of natural stone hardscaping and outdoor living products is an asset; training may be provided. The position includes seasonal half-day Saturday work from April through October and work in a range of weather conditions. Applicants must be able to pass a pre-employment physical, including a drug test. Equivalent experience will be considered.

Requirements

• Strong written and verbal communication skills.
• Exceptional customer service abilities and a genuine passion for serving customers.
• Patience and professionalism, with the ability to work effectively within a team.
• Intermediate computer skills, including use of a point-of-sale system and Microsoft Office products.
• Ability to work in a range of weather conditions.
• Ability to pass a pre-employment physical, including a drug test.

Nice To Haves

• Experience in customer service or sales, particularly in the construction or home improvement industries.
• Knowledge of natural stone hardscaping and outdoor living products; training will be provided for the right candidate.
• Equivalent experience will be considered.

Responsibilities

• Explain product and service offerings and provide strong customer service.
• Advise customers on natural stone product selection, site preparation, and use.
• Identify opportunities to recommend products or services that meet customers’ needs and support sales targets and KPIs.
• Assist customers in person, over the phone, and by email.
• Quote prices and credit terms and prepare sales orders.
• Help ensure customers receive the right product, in the correct quantity, at the appropriate time.
• Inform local businesses about Swenson’s dealer discounts.
• Assist with yard and store operations, daily activities, inventory coordination, customer service, and overall operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed