Customer Support and Order Processing

ASSA ABLOY • Fort Lauderdale, FL

5d • Onsite

About The Position

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Secure Issuance (SI), part of HID Global, offers the world’s broadest and most sophisticated portfolio of card printers, laser engravers, encoders and software. For more than 25 years, organizations across a variety of industries — from enterprise corporations and government agencies to financial institutions and universities — have relied on HID Global Secure Issuance for the custom personalization and issuance of secure identity credentials and financial cards. With a history of pioneering patented technologies and expertise, business integrity and long-standing customer confidence, HID Global is a global leader in secure card issuance innovation. As our a Customer Support and Order Processing , you’ll support HID’s success by: Processing customer purchase orders in the M3 system, ensuring accuracy and releasing them to Logistics as goods are ready to ship. Verifying pricing, product availability, and shipping methods with customers. Monitoring backorders and coordinating their release when items become available. Collaborating with the Operations Manager to expedite backordered items as necessary. Following up with customers to obtain required shipping documentation. Preparing, reviewing, and auditing export documentation (Commercial Docs) to ensure compliance with customs regulations. Providing customers with timely updates on order confirmations, invoices, and tracking information. Responding to customer inquiries regarding stock, pricing, and order-related matters. Generating and issuing daily invoices. Maintaining accurate shipping records to ensure Logistics can meet customer-specific requirements. Answering customer calls and emails promptly, delivering professional support. Collaborating with sales staff to verify special pricing, project codes, and address any unique customer requests or issues. Coordinating with the Warehouse Manager to resolve customer claims related to shortages or damages. Maintaining an organized workspace and managing documentation for orders prior to shipment. Ensuring all shipment-related paperwork, including invoices, order confirmations, purchase orders, and email instructions, is filed accurately and promptly at the end of each day. Supporting the annual physical inventory process, including counting and reconciliation. Performing additional tasks and responsibilities as assigned by management to support operational goals.

Requirements

• High School Diploma or GED required.
• Minimum of 2 years of experience in customer support or administration.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Self-motivated with a results-oriented approach.
• Ability to work in a team structure.
• Ability to communicate verbally and written with people inside and outside an organization.
• Ability to plan, organize, and prioritize work.
• Ability to obtain and process information.
• Previous experience in order processing or customer support.
• Strong communication and interpersonal skills to manage customer relationships.
• Proficiency in ERP systems and Microsoft Office tools.
• Detail-oriented with excellent organizational and problem-solving skills.
• Ability to work effectively under pressure and meet deadlines.
• Spanish and English language proficiency.

Responsibilities

• Processing customer purchase orders in the M3 system, ensuring accuracy and releasing them to Logistics as goods are ready to ship.
• Verifying pricing, product availability, and shipping methods with customers.
• Monitoring backorders and coordinating their release when items become available.
• Collaborating with the Operations Manager to expedite backordered items as necessary.
• Following up with customers to obtain required shipping documentation.
• Preparing, reviewing, and auditing export documentation (Commercial Docs) to ensure compliance with customs regulations.
• Providing customers with timely updates on order confirmations, invoices, and tracking information.
• Responding to customer inquiries regarding stock, pricing, and order-related matters.
• Generating and issuing daily invoices.
• Maintaining accurate shipping records to ensure Logistics can meet customer-specific requirements.
• Answering customer calls and emails promptly, delivering professional support.
• Collaborating with sales staff to verify special pricing, project codes, and address any unique customer requests or issues.
• Coordinating with the Warehouse Manager to resolve customer claims related to shortages or damages.
• Maintaining an organized workspace and managing documentation for orders prior to shipment.
• Ensuring all shipment-related paperwork, including invoices, order confirmations, purchase orders, and email instructions, is filed accurately and promptly at the end of each day.
• Supporting the annual physical inventory process, including counting and reconciliation.
• Performing additional tasks and responsibilities as assigned by management to support operational goals.

Benefits

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees