Customer Support And Financial Operations Specialist
About The Position
Crazy Frog Pest Control is looking for a highly organized, customer-service oriented Customer Support & Financial Operations Specialist to join our growing remote team. This position will be responsible for working in a customer facing capacity as well as operational and financial coordination to help create a seamless experience for our clients and internal teams. The ideal person would be detail oriented, proactive, customer centered and comfortable resolving support issues assisting with invoicing, payment coordination, account updates and operational documentation. This role is crucial to maintaining good relationships with clients and supporting in the smooth operation of the business on a daily basis.
Requirements
- High school diploma required; Associate's or Bachelor's degree preferred
- Experience in customer assistance, client services, operations, administrative support, billing or related roles is preferred.
- Excellent verbal and written communication skills.
- Excellent organizational and multi-tasking abilities
- Corporate software, remote communication tools, easy to learn.
- Accurate and exact.
- Ability to work independently and prioritize in a remote environment
- Excellent problem solving skills, customer first attitude.
- Experience with CRM systems, scheduling tools, billing apps, or financial systems is a plus.
Nice To Haves
- Account managers with experience in customer service
- Administrative coordination skills
- Basic understanding of invoicing or payment processes.
- Experience working in a remote team environment
- Microsoft Office or Google Workspace proficiency
Responsibilities
- Provide effective and timely customer service through e-mail, telephone and internal communication channels
- Provide service inquiries, scheduling adjustments, account requests and general support to customers.
- Confirm and update customer data and account details appropriately.
- Assistance with billing, payment monitoring, billing corrections and financial record keeping
- Coordinate with operational teams to facilitate the processing of service requests and account changes smoothly
- Track and log interactions with consumers and internal processes
- Support for financial reconciliation and administrative reporting
- Accurate & confidential consumer and financial information
- Look for methods to improve the processes that make consumers happy and keep operations running smoothly
- Provide remote administration and customer care support for specified projects
Benefits
- Competitive remuneration package
- Flexibility And Structure In A Remote Work Environment
- Onboarding program and paid training
- Career growth & advancement opportunities
- Professional development material
- Paid Time off and Company Recognized Holidays
- Health, dental and vision benefits eligibility based on job criteria
- Employee assistance and wellness support resources
- Collaborative team culture with ongoing mentoring and support
- Tools and systems the company provides to assist you thrive in the role
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
