Customer Support Specialist - Financial Services
AutoPayPlus•Orlando, FL
•Onsite
About The Position
AutoPayPlus is seeking motivated, customer-focused professionals to join our growing Financial Services Support Team. In this role, you will assist members with account questions, payment schedules, program benefits, and issue resolution while providing a professional, empathetic, and solution-oriented experience. This is an excellent opportunity for candidates looking to build experience in financial services, customer support, operations, and FinTech within a fast-paced and team-oriented environment.
Requirements
- High school diploma or GED
- 1–3 years of customer service, financial services, call center, or administrative experience
- Strong communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Basic proficiency in Microsoft Office and computer systems
- Strong attention to detail and professionalism
- Ability to pass background and credit checks
Nice To Haves
- Experience in banking, auto finance, loan servicing, card services, or financial operations
- Bilingual English/Spanish
- Previous CRM or customer support platform experience
Responsibilities
- Provide exceptional customer service in a fast-paced member support environment
- Assist members with account questions, payment schedules, and program information
- Review and update account information with accuracy and attention to detail
- Educate members on AutoPayPlus services and benefits
- Resolve account concerns professionally and efficiently
- Maintain accurate documentation within company systems and CRM platforms
- Collaborate with internal departments to ensure timely issue resolution
- Protect sensitive financial information in accordance with company and regulatory standards
- Participate in coaching, training, and professional development opportunities
Benefits
- 100% Employer-Paid Medical, Dental, and Vision Benefits
- Quarterly Bonus Opportunities
- Generous Paid Time Off (PTO) and Paid Federal Holidays
- Performance-Based Schedule Options (4x10 or 5x8 schedules available)
- Career Growth and Internal Advancement Opportunities
- Employee Recognition Programs and Team Celebrations
- Weekly Team Perks including Friday Breakfast and Snacks
- Supportive, Team-Focused Work Environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
