Customer Support Agent

Orkin LLC • Lexington, KY

17h

About The Position

The Customer Support Agent serves as a friendly, knowledgeable point of contact for Orkin customers. The role handles service requests, schedules and confirms appointments, follows up with customers, resolves concerns, and supports field technicians in delivering customer service. Agents use computer systems to track routes and optimize schedules, maintain accurate customer records, protect customer privacy, and participate in quality assurance initiatives. Orkin provides training, tools, career growth opportunities, and a supportive team environment. No pest-control industry experience is required.

Requirements

• Love helping people and creating positive customer experiences.
• Strong communication and problem-solving skills.
• Organized, detail-oriented, and calm under pressure.
• Confident using computers and scheduling systems, and able to multitask throughout the day.
• Able to work in a team environment and provide exceptional support.
• Meet physical job requirements and safely perform job duties, with or without accommodation.
• Comfortable sitting at a desk and using a computer, keyboard, telephone, and other office equipment for extended periods.
• Able to regularly lift and/or move up to 25 pounds.

Nice To Haves

• Previous customer service or administrative experience.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
• Use Windows-based and web-based systems to track routes and optimize current and future schedules.
• Schedule technician appointments to minimize driving time or distance and recommend alternative routes when appropriate.
• Listen to customers and ask probing questions to identify concerns and evaluate their needs.
• Monitor, update, and maintain accurate customer database information, including call details, call dispositions, payments, and other results.
• Reschedule unserved accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customers’ privacy and other proprietary information.

Benefits

• Competitive earnings starting at $18 per hour, based on experience, plus commissions.
• Performance bonuses for exceeding goals and delivering exceptional service.
• Industry-leading, quality, comprehensive training program.
• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid vacation, sick leave, and holidays.
• Employee Stock Purchase Plan.
• Career growth opportunities and promotion from within.
• Opportunities to volunteer and give back.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed