Customer Support Agent

Orkin LLC • North Olmsted, OH

14h

About The Position

Orkin is hiring a Customer Support Agent to provide customer service by handling service requests, scheduling appointments, resolving concerns, and supporting the field team. The role serves as a friendly, knowledgeable point of contact for customers and helps ensure efficient service delivery and a positive customer experience. Orkin provides training, tools, and opportunities for career growth; no pest-control industry experience is required. Compensation starts at $18 per hour, based on experience, plus commissions, with performance bonuses.

Requirements

• Strong communication and problem-solving skills.
• Ability to stay organized, detail-oriented, and calm under pressure.
• Confidence using computers and scheduling systems while multitasking.
• Ability to work effectively in a team and provide exceptional support.
• Ability to meet physical job requirements and safely perform job duties, with or without accommodation.
• Comfort sitting at a desk and using a computer, keyboard, telephone, and other office equipment for extended periods.
• Ability to regularly lift and/or move up to 25 pounds.

Nice To Haves

• Previous customer service or administrative experience.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
• Navigate Windows-based and web-based systems to track routes and optimize current and future schedules.
• Schedule technician appointments to minimize driving time or distance and recommend alternative routes when appropriate.
• Listen to customers and ask probing questions to identify concerns and assess needs.
• Monitor, update, and maintain accurate customer database information, including call details, call dispositions, payments, and other results.
• Reschedule unserved accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer privacy and proprietary information.

Benefits

• Competitive compensation starting at $18 per hour, based on experience, plus commissions.
• Performance bonuses.
• Industry-leading comprehensive training program.
• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid vacation, sick leave, and holidays.
• Employee Stock Purchase Plan.
• Career growth opportunities and promotion from within.
• Opportunities to volunteer and give back.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed