Customer Support Agent

Orkin LLC • Louisville, KY

14h

About The Position

Orkin’s Customer Support Agent serves as a friendly, knowledgeable point of contact for customers and supports the field team. The role handles service requests, schedules appointments, resolves customer concerns, and helps deliver the service Orkin is known for. It includes answering incoming and making outbound calls, coordinating technician schedules and routes, maintaining accurate customer records, and participating in quality assurance activities. Orkin provides training and describes opportunities for career advancement.

Requirements

• Strong communication and problem-solving skills.
• Ability to stay organized, detail-oriented, and calm under pressure.
• Confidence using computers and scheduling systems, and ability to multitask.
• Ability to work in a team environment and provide exceptional support.
• Ability to meet physical job requirements and safely perform job duties with or without accommodation.
• Comfort sitting at a desk and using a computer, keyboard, telephone, and other office equipment for extended periods.
• Ability to regularly lift and/or move up to 25 pounds.

Nice To Haves

• Previous customer service or administrative experience is preferred.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
• Use Windows-based and web-based systems to track routes and optimize current and future schedules.
• Schedule technician appointments to minimize driving time or distance and recommend alternative routes when appropriate.
• Listen to customers and ask probing questions to identify concerns and assess their needs.
• Monitor, update, and maintain the customer database, including customer information, call details, call dispositions, payments, and other results.
• Reschedule unserved accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customers’ privacy and proprietary information.

Benefits

• Competitive compensation starting at $18 per hour based on experience, plus commissions.
• Performance bonuses.
• Industry-leading training program.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 401(k) with company match.
• Paid vacation, sick leave, and holidays.
• Employee Stock Purchase Plan.
• Career growth opportunities and promotion from within.
• Opportunities to volunteer and give back.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed